Last Updated: September 9, 2026
This Refund & Return Policy applies to purchases made through sonofiam.com
We want customers to receive products that correspond with their order and are of satisfactory quality.
If you receive an item that is defective, damaged, incorrect, or materially different from its description, please contact us promptly at: support@sonofiam.com
Please include your order number and photographs or other information that reasonably demonstrates the issue.
If your order arrives damaged or has a manufacturing/production defect, contact us within 8 days of delivery.
After reviewing the issue, we may offer an appropriate remedy, which may include:
Where a product is fulfilled through Printify, we may require information or photographs necessary to submit and process the relevant fulfilment claim.
If you receive a product different from the product you ordered, contact us at support@sonofiam.com. Where the error is confirmed to be ours, we will work to provide an appropriate remedy.
Because limited-edition artwork is produced in a defined quantity, customers should carefully review the product description, edition number, dimensions, materials, and other information before purchasing.
A limited-edition product is not automatically non-refundable merely because it is Premium. Any exclusion or limitation of returns will apply only to the extent permitted by applicable law.
Where an artwork is advertised as signed and numbered, the applicable product description will specify the edition information. For example: Edition: 025 / 100.
The edition number identifies the individual item within the stated edition. Minor variations resulting from handmade processes, printing processes, paper characteristics, colour reproduction, or display screens do not necessarily constitute defects where the product remains materially consistent with its description.
For change-of-mind requests, eligibility depends on the product, how it was produced, whether it was personalized, and applicable consumer law.
Where a return is legally available, the item may be required to be unused, undamaged, and returned within the applicable period.
Personalized or custom-made products may have different return eligibility where permitted by applicable law. This does not affect rights relating to defective, damaged, incorrectly supplied, or misdescribed products.
If we sell digital artwork or digital downloads, refund eligibility will be stated on the applicable product page and will be subject to applicable consumer law.
Where a refund is approved, refunds will normally be made through the original payment method where reasonably possible. The time required for the refund to appear may depend on the payment provider or financial institution.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed delivery caused by inaccurate information supplied by the customer, subject to applicable consumer rights.
Nothing in this Policy is intended to remove, restrict, or replace any consumer right or remedy that cannot legally be excluded under applicable law.
SonofIAM LTD
Email: support@sonofiam.com
Website: sonofiam.com
