Shipping Policy

This Shipping Policy explains how orders placed through sonofiam.com are processed and delivered.

1. Our Fulfilment System

We use a hybrid fulfilment system.

Orders Within Nigeria
When the shipping address is in Nigeria:

• The customer places an order.
• Payment is processed through Paystack.
• The Website identifies Nigeria as the shipping destination.
• The order information is sent to order@sonofiam.com
• The order is manually processed for fulfilment and delivery.
• Tracking information, where available, is provided to the customer.

Orders Outside Nigeria
When the shipping address is outside Nigeria:

• The customer places an order.
• Payment is processed through Paystack.
• The Website identifies the destination country.
• The order is transmitted through our API integration to Printify.
• Printify or its applicable fulfilment partner produces and ships the order.
• Available tracking information is returned to our Website and provided to the customer.

2. Shipping Destinations

Certain destinations may be unavailable because of fulfilment, customs, carrier, legal, or operational restrictions.

3. Processing Times

Estimated processing time:

• Nigeria: [ 9 BUSINESS DAYS]
• International: [ 9 BUSINESS DAYS]

Processing time is separate from shipping/transit time.

4. Delivery Times

Estimated delivery times vary according to destination, carrier, product, fulfilment location, customs processing, and other factors.

Estimated delivery windows shown on product pages or at checkout are estimates and are not guaranteed unless expressly stated otherwise.

5. Shipping Costs

Shipping charges will be displayed during checkout where applicable.

The customer is responsible for the shipping charge shown at checkout unless otherwise stated.

6. Tracking

Where tracking is available, tracking information may be sent to the email address provided during checkout and/or displayed through the Website.

Tracking information may take some time to update after an order is dispatched.

7. Customs, Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT/GST, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in our product price or shipping charge and may be payable by the customer.

Customers are responsible for providing accurate information required for delivery and customs processing.

8. Delivery Problems

If an order is delayed, lost, damaged, or otherwise affected during delivery, contact us at: support@sonofiam.com

Please provide your order number and relevant tracking information. We will investigate the issue with the applicable fulfilment or delivery provider and determine the appropriate remedy.

9. Incorrect Shipping Address

Customers are responsible for checking their shipping information before completing an order.

If you discover an error, contact us as soon as possible at support@sonofiam.com. We will attempt to correct the information where the order has not yet entered fulfilment or shipping.

10. Undeliverable or Returned Shipments

If a shipment is returned because of an incorrect address, failure to accept delivery, refusal to pay applicable customs charges, or another issue attributable to the customer, additional shipping or fulfilment charges may apply before reshipment, subject to applicable law.

11. Contact

For shipping questions:
SonofIAM LTD
Email: support@sonofiam.com
Website: sonofiam.com